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305 East Braker Ln. / Austin, TX 78753-2746
Phone: (512) 458-8292 Fax: (512) 453-4542

Bang & Olufsen Service


Pyramid audio has two technicians who have been working on B&o equipment for over 25 years, each. We recently found out many technicians donít like working on B&o turntables. We do not consider this an issue and will happily work on your turntable. Be aware that for some models, some parts are no longer available, but we will do our best to finish the repair. Original cartridges are also no longer available from Bang & Olufsen, but authorized replacements can be found at Sound Smith.


The Denver service center known as The Gramophone Shop was a specialist in B&o telephones. With their closing this year, Pyramid Audio will be taking over their workload. We are now one of the few servicers working on B&o telephones.

BeoSound 9000

The B&o BeoSound 9000 has been in production for 15 years, starting with the BS9000, then the Mark II and the Mark III. The first BS9000 has a transport that is no longer available. Unlike most other manufacturers, B&o manufactures their own products. That and commitment to their customers gives them the ability to engineer current parts to support the older BS9000. The early BS9000 kit comes with a new circuit board, a new laser, and a few other parts. That kit is no longer available, but we know how to replace the laser without the entire kit. If your early BS9000 doesnít play CDís well, donít let anyone tell you your BS9000 is unrepairable; we can fix it!

Suitcases for BeoLabs and televisions

Bang & Olufsen supports its high-end products with a backup suitcase. We stock the most common suitcases, so in these cases we can repair your B&o equipment about ten days faster than anyone else. In the suitcase is one of every part that I should need. So when I sit down to work on the equipment, I finish it in one setting. These suitcases are expensive and take about ten days to deliver from the Czech Republic. Most repair shops donít stock them, but we do.
We try to keep these suitcases on hand to ensure prompt repair: BeoLab 3, BeoLab 5, BeoLab 9.

BeoSound 8

The Beosound8 is an amazing dock for Apple products, fitting the iPhone, iPad and iPod. We stock the most common parts for prompt repair. The replacement for the Beosound 8 is the Play A8. This model will be exchanged under warranty. Please see your dealer.