Quality Service for Quality Equipment

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305 East Braker Ln. / Austin, TX 78753-2746
Phone: (512) 458-8292 Fax: (512) 453-4542
tech@Pyramid-Audio.com

Information about the Brands we Service, and some we don't:
ADCOM Well made American electronics popular for their GFA amplifiers. These are far more capable than a receiver when used on speakers of less than 8 ohms. We support them in and out of warranty.
ARCAM Very well built. Think of a well built Denon or Yamaha, but with better parts. Wolfson DACs, etc. We are happy to see them.
BANG & OLUFSEN Bang & Olufsen is a great company with the best customer support and superior mechanical engineering. Take a look at our B&o service page.
CARVER Carver has all but disappeared and changed hands at least twice. I particularly like the M-1.0. Seriously under rated, specified for 2x200 but typical is 2x400 into 8 ohms. Also lower noise and better build quality than the later models. Please send your amps here, most Carver amplifier parts are still available.
DENON There are very few Denon servicers in the USA known as Super Service Centers, welcome to ours.
JBL Home Yes, we are still doing JBL home audio repairs. I have been a JBL fan forever and was a pro dealer back in the late 70ís.
KENWOOD Home audio only
LEVINSON American made separates with the highest build quality. We are 1 of only 4 factory-authorized regional service centers in the USA. One of our techs has Levinson experience going back to 1996. Levinson Service Centers
LEXICON American made separates with awesome build quality. We are 1 of only 4 factory authorized service centers in the USA. The Lexicon MC-12 is an amazing platform. We stock most parts but be aware Harman does not allow us to sell of any internal parts. The pro audio models are supported by Harman DSP / Lexicon Pro in Sandy Utah.
LiteTouch I also collect good people, particularly another electrical engineer with a lifetime of experience working on McIntosh, Levinson, Yamaha, etc.... With his Technical experience and education in electrical engineering, we have also become an Out of warranty Litetouch service center. Seems nobody else is supporting the product, so we're starting to get it from all over the country. This makes really good sense because if you have a million dollar house with a $100,000 lighting system in it and the manufacturer won't touch the equipment anymore, where do you go? We would like you to go here Shipping Forms, or you can just give us a phone call, 512-458-8292. We only support the 5000LC Assembly. For dimmer repairs or programming please contact the LiteTouch Doctor. We do the 5KLCs he does the dimmers/programming.
MARANTZ Sure we do in and out of warranty work. I started working on Marantz in the mid 70's and I still have the manuals. I can repair your Classic: 2230 2245 2270 2324 115 240 250 etc...
MARK LEVINSON American made separates with the highest build quality. We are 1 of only 4 factory-authorized regional service centers in the USA. One of our techs has Levinson experience going back to 1996. Levinson Service Centers
MCINTOSH Incredible name recognition. We do in and out of warranty work for them. I am regularly amazed how many Mac customers drive to Austin on a Saturday to bring us their equipment instead of taking a chance on shipping. Glass fronts yo!
NAD We are no longer a warranty station for NAD. Please contact K-O Electronics in Plano. Out of warranty? We may be able to help you, call us first.
NAKAMICHI Their older units were well made, but parts are getting hard to find, especially older motors. We service their home and pro equipment out of warranty only. No car audio or Soundspace models. Dragons should be sent to Electronics Service Labs in Connecticut.
ONKYO We know their receivers inside and out since 1980. I really admire the M504, M508 series of amplifers. Send us your warranty repairs or out of warranty equipment!
PARASOUND Excellent American designs, many by John Curl. Nice build quality and performance. We have been doing Parasound warranty work for years with no problems.
PIONEER Lots of this out there, and we fix all we see except for their televisions. Now selected as on one of the few DVD software update centers. We are also one of 10 DJ warranty stations covering a 14 state area.
Pioneer DJ CDJ DJM DDJ etc, in and out of warranty and many years of experience
Pioneer Car So reliable we were repairing less than 40 pieces a year. Now Pioneer now has regional service centers for improved turn around time. Alas we are not one of them. Please contact http://www.JOTSelectronics.com in Arlington Tx.
Pioneer Home In and out of warranty and many years of experience
PROCEED American made separates with very good build quality from the same designers and factory that built the Levinson equipment. We are 1 of only 4 factory authorized service centers across the USA. One of our techs has experience going back to 1996.
PYRAMID Sound Around of Brooklyn New York makes Pyramid products. We are not associated in any way with Pyramid products made by Sound Around or any other business. THIS Pyramid Audio is a repair business founded in TEXAS in 1980.
REVEL Seems JBL just wasnít high end enough anymore and Harman needed another flagship HOME speaker company. Therefor Kevin Voecks and the REVEL brand sprung into existence. We have special knowledge in the Revel B12 and B15 subwoofers.
ROKU While ROKU makes several products, we are best at the HD1000, R1000 and Soundbridge like the M1000 series
We have found many loyal ROKU customers with dead HD1000s and R1000s caused by minor weaknesses in the power supply and motherboard. The TYPICAL repair should be $89 +$15 S&H (taxes will apply if you're in Texas). Please include your driver's license number on checks.
SONY We support High Fidelity Home Audio. This means NO VCR, CD, DVD, TV, portables, phones, playstations, or camcorders. We do no warranty work, call 800-222-SONY for warranty work.
SUNFIRE Bob Carverís popular tracking downconverter design used in Sunfire, NHT, and the Revel B-15. These amplifier modules have tremendous power and are very lightweight, but they do break from time to time. Send us your amplifier module, not the whole unit because the woofer fails maybe 1 in a 100 times.
TECHNICS We support the SL-1200 turntable. We stock most parts, including tone arms and low capacitance Mogami cables for these turntables to minimize down time. We also have the home audio manuals from back in the 70's. Great stuff back then.
YAMAHA Yamaha makes great home electronics. They have several regional service centers and we are yours for Texas and the surrounding States.


SPECIAL SERVICES
ISF calibration
We use the Milori Colorfacts analyzer and have 2 ISF certified calibrators in house. We know; Mitubishi, Runco, Electrohome, and Vidikron particularly well.

Pro Sound service
I thought that we were as good. I didn't know, however, until I was told by a world traveled musician/producer that our skills are as good as any in the world.
Crestron programming.
When High Fidelity in Austin closed, we acquired their programmer. If you are a Crestron dealer and need programming done, call us. If you have a Crestron system installed by High Fidelity and need programming updates, give us a call.
I am amazed how many customers will drive to Austin from Houston or Dallas on a Saturday and bring us their equipment instead of taking a chance on shipping. B&O and McIntosh customers especially, you're the best.

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